Ensures that effective SD representation takes place for the coordination of work processes and projects with other departments and divisions Solves problems and makes decisions on a daily basis relative to SD responsibilities. Assists in the development and implementation of quality improvement programs for assigned department(s) Provides leadership by projecting a positive attitude, and providing learning incentivesĪccurately communicates pertinent information. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problemsĮnsures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/HCL ManagementĮnsures that decisions made to improve the overall customer support of the SD are continually carried through.Ĭoordinates training requirements of SD personnelĬontributes to departmental productivity and development objectives by participating in training programs Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions Remains on-call during off-peak hours to respond to support service issues & escalations Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this positionĭemonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on scheduleĪbility to manage multiple high priority initiatives in a fast paced highly technical environment Perform Productivity Analysis and measure it with Industry benchmarks. Manages the Service Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.Īccountable for meeting systems infrastructure or operational Service Level Agreements agreed with Customer Performs staff scheduling to ensure shift coverage during normal business hours and on-call support as required. Responsible for assuring users are provided efficient and timely first and second level support as per support hours. If you want a management career with an innovative company, look no further than Pizza Hut. And independently-owned franchised or licensed locations may have different requirements. Keep in mind, this is just basic information. You love the excitement of the restaurant business and know every day is different.Īnd, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. You set high standards for yourself and for your people. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life. You know who you are -honest, energetic, motivational and fun. We have a GREAT culture and look for GREAT people to add to our family. You want to make your customer's day and it shows in the way you are maniacal about serving amazing pizza with a great big smile. You're all about creating a great place to work for your team. You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results. But there are a few skills you should have from the get-go: What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. Here, you will work with smart, experienced, fun people. At Pizza Hut, you can do all that - and more. You're all about teaching new things and motivating the team to work together. You know who you are - a natural leader, you love putting together a winning team. If you're an experienced restaurant or retail manager, think about a career with Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication.
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